Frequently Asked Questions about Digital Meters

Ark Valley Electric Cooperative is investing in new, digital meters to improve the efficiency and reliability of our electric system. Many members have asked questions about these new meters and how they work. Here are the most common questions we have received -- and answers:

When will my meter be installed?
The meter installations will begin in Mid-April and are expected to be completed in a couple of months. The first installations will be south of Hutchinson (Cheney Lake area) and will continue clockwise with the last installations northwest of Hutchinson (Medora area).

Will I lose electrical service during the installation?
Yes, for a few minutes. You will need to reset electronic clocks and other devices.

How does my new automated meter work?
With these new meters, Ark Valley can read the meter remotely from our central office. Information from the meter is transmitted back to the co-op in 15-minute increments. Transmitting this information electronically means that a meter reader no longer comes to your house in person.

Why are we changing to the automated meters?
The meter upgrade provides Ark Valley members with numerous benefits. The new meters will:

  • Save money by eliminating the labor and transportation costs of in-person meter reading
  • Improve billing accuracy, eliminating misreads or inaccurate readings
  • Pinpoint the exact location of outages more quickly, meaning a faster response time.
  • Help our members troubleshoot high-bill problems by providing information about power consumption patterns, outage and blink count history and voltage information, reducing usage questions
  • Improve electric service reliability and power quality resulting in fewer outages, blinks and surges
  • Help secure the overall safety of the cooperative employees

How much is this going to cost?
There will be no additional costs to the member to install the new system. There will not be a rate increase in association with this project. Following the installation, members will receive a bill with two readings: one for the old meter and one for the new meter.

What other additional installation parts will I need?
No additional parts are required.

Who will be changing out the meters?
Ark Valley employees and a contractor, Chapman Metering, will be installing the new meters.

Do members have a choice in getting a new meter?
No. New meters will be installed on all accounts. The cooperative is embarking on a system-wide program that will change all of the existing meters in order to acquire more accurate information, without the need to enter a member’s property.

At this time, if members have a question about their energy usage, the cooperative must send operation personnel to the member’s property to re-read the meter. With the new system, customer service representatives can access the meter information and obtain the reading almost instantaneously.

The new system will give the cooperative hourly meter readings, instead of monthly readings. Other features of the new system will provide data that will enable us to monitor Ark Valley’s electrical system better and correct inefficiencies.

What’s the difference between the new meters and the old meters?
The new meters are digital electronic devices. The new meters will continue to display the meter reading, but it will be in a digital LED format. The biggest difference is that the new meters will have an electronic circuit board module installed. The module receives and stores the kilo-watt-hour (kWh) and demand consumption recorded by the electronics in the meter, and is able to transmit this and other data securely to the cooperative.

Will I keep the same rate after the conversion?
Yes, members will continue to stay on the same rate class as they have in the past.  There will be no increased cost to the member.

What if my bill reports more kWh usage than normal or I think my meter is not working correctly?
Contact Ark Valley to discuss your billing concerns. Electronic meters are more accurate than analog or mechanical meters. The new meters installed have been tested and meet American National Standards Institute (ANSI) regulations. 

The new meters will provide accurate and consistent readings for the billing period.

Will meter readers ever need to come to read the meter manually again once the new meter is in place?
Meter readers will no longer regularly need to spend valuable time traveling to every meter for a monthly read.  All meter reads will be transmitted to the cooperative.

What information does the new meter record?
The new meter records an electronic kWh reading, the date and time of energy usage, the overall peak demand of the electric account, if the meter has rotated backwards, and the number of times the meter has experienced a loss of power for any reason. In fact, the meter will record the date and time of light blinks and the length of the power outage.

What day of the month will the meters be read?
All of the co-op’s new meters can be read at a variety of times to obtain a history of account information. However, for billing purposes meters will be read on a monthly basis.

Once co-op employees no longer need to read the meter, can obstacles be constructed that may make the meter inaccessible?
No. Reasonable access to equipment still must be maintained. This allows for cooperative personnel to either read or maintain the meter if necessary at reasonable times.

Will someone other than the co-op be able to read the new meter?
Meter manufacturers have incorporated security features and encryption technology into their meters, as recommended by national security experts. Our goal is to upgrade our electric distribution system to make it safer, more secure, and more reliable. Your new digital meter is part of this effort. Once your new digital meter is installed, your cooperative will be able to tell if someone “tampers” with your meter because the meter will report any tampering attempts to the cooperative.

Are there any potential health impacts from a meter that can receive and send data? No. Research conducted by the Electric Power Research Institute, the Utilities Telecom Council and others has revealed no health impacts from digital meters. The radio frequencies emitted by digital meters falls well below the maximum recommended in federal guidelines. Contrary to some misconceptions, the new meters emit radio frequencies (RF) only when responding to a request for data from the co-op office – either once every fifteen minutes or once every hour for less than a second. Compare this activity to a laptop with a wireless connection, which is constantly sending and retrieving data. A digital meter equipped to send and receive data has an RF density hundreds of times less than the RF density of a cell phone – and the meters are installed on your meter pole, not next to your ear!

Will the co-op continue to do service inspections?
Routine inspections of all meters and services will continue in order to look for safety hazards, theft or other problems.

How secure will the new meters be?
The meter display is visible for members to be able to check their consumption.  All other information and data stored in the meter is secure and the meter is sealed.

Can the cooperative disconnect electric service using the new meters?
Yes, meters can have remote disconnect capabilities.

Will the new meter notify the co-op when the power goes out?
The meters will be able to record outages allowing the cooperative to verify whether the outage is either on the member’s side of the meter or the co-op's.


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